Last Updated: [24-11-2025]

We strive to deliver fresh, healthy plants and quality pots. If something goes wrong, we’re here to help.

Return & Replacement Eligibility

You may request a replacement if:

• The plant arrives damaged
• The pot is broken
• You received the wrong product

You must contact us within 10 days of delivery with clear photos.

Plants that deteriorate due to improper care after delivery are not eligible.

Non-Returnable Items

Because plants are perishable, we do not accept physical returns. However, replacement or refund options are available in eligible cases.

Non-returnable items include:

• Live plants after 10 days
• Used or damaged pots caused by customer handling
• Accessories opened or used

Refunds

If a refund is approved:

• It will be processed to your original payment method
• It may take 5–7 working days to reflect in your account

How to Request a Return or Refund

Contact us with:

1. Order ID
2. Photos of the issue
3. Description of the problem

Send your request to:
📧 Support@evala.in
or call 📞 (+91) 9874-246262

Address for Reference (not return address)

Nilgunj Bazer, Barasat, Kolkata – 700121, West Bengal, India

Plants cannot be shipped back to the nursery due to their perishable nature.