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Welcome to Evala.in. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully.

1. General Information

Evala (“we”, “our”, “us”) operates an online store offering live plants, pots, and gardening accessories.
By using our website, you confirm that you are at least 18 years old or using our services under parental supervision.

2. Use of Our Website

You agree not to:

  • Misuse the website or attempt unauthorized access
  • Copy or distribute content without permission
  • Use automated tools to scrape product data

We reserve the right to restrict or block access for suspicious or harmful activity.

3. Product Information

We strive to provide accurate product details. However:

  • Live plants may vary slightly in size, color, and shape
  • Pot designs, colors, or sizes may differ if stock changes
  • Product photos are for reference only

Natural variations are expected with all live plants.

4. Pricing & Payments

  • All prices are listed in Indian Rupees (INR)
  • Prices may change without notice
  • Payment must be completed before order processing
  • We use secure third-party payment gateways for safe transactions

Evala is not responsible for payment failures caused by banks or gateway providers.

5. Shipping & Delivery

  • Orders are usually processed within 1–2 business days
  • Delivery time ranges from 3–7 business days
  • Delays may occur due to weather, courier issues, or high demand
  • Free shipping is available for orders above ₹499

Full details are available in our Shipping Options page.

6. Returns, Replacement & Refunds

We offer a 10-day replacement policy for damaged or incorrect items.
Plants cannot be returned due to their perishable nature.
Refunds are issued only after review and approval.

Full details are available in our Refund & Returns Policy.

7. Cancellations

Orders can be cancelled before dispatch only.
Once shipped, cancellation is not possible.

8. User Accounts

If you create an account:

  • You are responsible for maintaining confidentiality
  • You must provide accurate information
  • We may suspend accounts for violations or suspicious activity

9. Intellectual Property

All content on Evala.in—including logos, text, images, graphics, and product descriptions—is owned by Evala and protected under copyright laws.
Unauthorized use is prohibited.

10. Third-Party Links

Our website may contain links to external sites (ex: payment gateways, courier tracking).
Evala is not responsible for the content or policies of these external websites.

11. Limitation of Liability

Evala is not liable for:

  • Delays caused by courier partners
  • Plant damage due to improper care after delivery
  • Losses caused by misuse of our website or products

Our total liability will never exceed the amount paid for the product.

12. Changes to Terms

Evala may update these Terms & Conditions at any time.
Changes will be posted on this page with an updated date.

13. Contact Information

For any questions regarding these Terms & Conditions, contact us:

📞 (+91) 9874-246262
📧 Support@evala.in
📍 Nilgunj Bazer, Barasat, Kolkata – 700121, West Bengal, India